FAQs

Open the app. On the home screen under the cards section, swipe right. Press on the plus sign. A
screen with payment options will appear. Click on the payment method you would like to add and
follow the on-screen instructions.

You can add credit and debit cards to the app along with prepaid cards, and your PayPal account. On Android devices with Google Pay accounts enabled this payment option will also be available.

Monyx Wallet strongly emphasizes the importance of our customers’ security and uses Nayax’s PCI
Compliant infrastructure. Your credit card number is stored in a highly secure data vault, abiding by
strict PCI DSS standards. A one-time token representing your credit card is generated every time
your credit card is used for payment, ensuring your sensitive data is not exposed. This encrypted
token can only be used by Monyx Wallet during the authorization process, and if your phone is
compromised this token will not work.

1. Go to the menu and click on “Manage Wallet” OR navigate to the cards section and click
   on the plus sign in the right corner and click on “Manage Wallet”.
2. Choose the payment method you’d like to delete, and swipe left.
3. The option to delete the payment method will appear in red. Click on this section and
   confirm that you want to delete the payment method by pressing “OK”.

Monyx Wallet Card is a virtual prepaid card. It is the built-in default payment method Monyx Wallet offers. Consumers can top up the Monyx Wallet Card using their credit cards or PayPal accounts and get a 10% bonus if they top up the highest amount permitted.

1. Open the app and press on the Monyx Card or Prepaid Card row to go to the transactions
   screen.
2. You’ll now see the selected card’s details on screen along with your balance and last
   actions. Click on the plus sign in the top right corner and click on add credit.
3. You will now see a section offering different amounts to add to your balance. The “other”
   button allows you to add a custom amount of credit. Select the amount of credit you want
   to add.
4. Below this section you must choose which payment method you want to use to add the
   credit.
5. Finish the process by pressing “approve”.

A Monyx Wallet Card can be loaded with funds and used at any operator’s machines equipped with
a Nayax cashless payment system. If you top up the highest amount, you will get a 10% credit bonus,
in addition to the amount you added.

Machine operators can provide all types of promotions and incentives. These might only be available
to you if you use your prepaid card to purchase a product.

No, the bonus only applies to Monyx Wallet Card top ups.

Rewards are the available promotions offered by the operators of the machines consumers have added to Monyx Wallet. Consumers can see these by clicking on the gift icon in the app’s home screen.

A punch card is a promotion offering Buy “X”, Get 1 Free (the “X” depends on the specific campaign
the operator is offering). You do not need to register to activate a punch card. Once you have
purchased the necessary number of products, you will automatically receive a free product on your
next purchase.

There are two ways to view your transaction history. You can click on the menu in the top left
corner, and then click on transactions. Alternatively, you can view the transactions of a specific
payment method by clicking on this method. Details about this payment method will then appear on
the screen.

Machine operators are responsible for machine functionality and refunds. If you have not received
your product, you should contact the operator directly, through contact details commonly available
on the machine.
There is an option to provide feedback via Monyx Wallet by pressing on the menu button and
choosing “Help Center” and then “Contact Us”. On this screen, you can fill in your specific complaint. You can also write a message explaining what happened.

No, refunds given by the operators are not actual funds deposited to your account but rather a
prepaid voucher you can only redeem at the specific operator’s machines. If you wish to receive a
different type of refund you should contact the operator directly.

To pay with Monyx Wallet, you need to:

1. Select the machine.
   1. On the home screen, choose the machine by entering the ID, which can be located
      on the card reader or printed on a sticker on the machine.
   2. You can also find the machine ID by scanning a QR code, which will appear on a
      sticker on the machine. Click on the scan icon towards the top of the right corner
      of the home screen to initiate the QR camera.
2. Choose the Payment method you wish to use.
3. Press the “Pay” button.
   1. Follow the instructions on the app screen along with the voice instructions or LCD text prompts displayed on the card reader.
   2. You can now choose your product.

A Monyx Wallet Card can be used at any machine with the Nayax cashless payment system. A
prepaid card is tied to a specific operator and their machines and cannot be used on any other
operators’ machines.
The balance on a Monyx Wallet Card is managed by Monyx Wallet whereas the balance on a prepaid
card is managed by the machines’ operator. Any prepaid card refunds are the machine operator’s
responsibility.